Start automating repetitive tasks like on-boarding, product recommendations, and customer support.
Our mission is simple: we aim to transform customer engagement and to make the lives of both your team and your customers a lot less stressful.
Whenever a digital agent is unable to find an answer, push to a human to solve the issue. But, it doesnβt stop there. Once a solution has been found, train your digital agent so that next time they will have the right answer.
Whenever a digital agent is unable to find an answer, push to a human to solve the issue. But, it doesnβt stop there. Once a solution has been found, train your digital agent so that next time they will have the right answer.
Get started in a day, collect data over time, and watch as your digital agents get smarter over time.
Before swivl, we were answering roughly 10% of live conversation and missed many opportunities to convert web visitors into loyal customers. swivl helped automate over 30% of incoming inquiries in the first month and we reached 50% in just 60 days!
Replacing Purechat with Swivl has been pretty painless and now Swivl is able to handle most chats by itself. We can clearly see that people are actually βtalkingβ to the bot and the bot is able to handle most questions from users β no matter when they are shopping.