By combining natural language processing (NLP) and our no-code workflow editor, swivl acts as the first line of defense to save your team time. The smart alternative to email, phone, live chat, and other chatbots.
Intelligent Virtual Agents Superheroes
Intelligent Virtual Agents Superheroes
Powered by A.I.
Trained by Humans
Automate Your Most Repetitive & Expensive Processes
Start automating repetitive tasks like on-boarding, product recommendations, and customer support.
Our mission is simple: we aim to transform customer engagement and to make the lives of both your team and your customers a lot less stressful.
Trusted by incredible brands around the world
30 Days
to automate 40% of inquiries
72%+
Reduction in response time
25 Hours
Given back to customers per week
Let the 🤖 do the work.
Have 👱🏼♀️👨🏾 step in when needed.
Whenever a digital agent is unable to find an answer, push to a human to solve the issue. But, it doesn’t stop there. Once a solution has been found, train your digital agent so that next time they will have the right answer.
Let the 🤖 do the work.
Have 👱🏼♀️👨🏾 step in when needed.
Whenever a digital agent is unable to find an answer, push to a human to solve the issue. But, it doesn’t stop there. Once a solution has been found, train your digital agent so that next time they will have the right answer.
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Constantly getting smarter
swivl empowers product and support teams to quickly build, train and optimize the performance of their digital assistants through guided data labeling exercises and a simple to use annotation interface. Seamlessly train your AI chatbot with past historicals (think help desk tickets, emails, chat transcripts) or current interactions to streamline revenue generating actions like answering repetitive questions or getting them to a conversion event a lot faster.
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No coding necessary
Don’t know how to code? Take significantly less time to deploy your AI chatbot powered by a Natural Language Dataset and intelligent workflows through our no-code, drag and drop visual editor. This gives the people that know your brand best the ability to build the right type of experiences that resonate most with your customers and positively impact revenue. All you have to do is paste a few lines of Javascript on your website to get started today!
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24/7 Always on chat
Never miss an opportunity to interact with a web visitor again. Answer your customers’ burning questions 24/7 and escalate to a human whenever necessary. You can now be available for your customers whenever they need you — ultimately building longer term, more valuable relationships.
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Up and running in no time
Get started in a day, collect data over time, and watch as your digital agents get smarter over time.
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Natural Language Datasets
No more dumb bots. Choose one of our vertical specific Natural Language models to expedite the launch of your AI digital assistant that you can deploy from day one. Continuously build a more complex model that fits your brand by adding historical data and training it over time.
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Super Powerful Templates
No need to start from scratch anymore. Build-your-own or customize pre-built templates to unleash powerful workflows and API integrations to handle agent routing, CRM updates, SMS pushes, and much more. Leverage the ease and flexibility of swivlStudio to automate actions that drive engagement and revenue for your business.
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An experience customers love
Lower churn by solving customer challenges on the spot via your AI chatbot. It learns from your customers’ current or past activity in order to customize their web and product experience. Uncover a whole new revenue channel that can add to the overall customer experience through cross-selling and up-selling.
Happy Customers 😃
Before swivl, we were answering roughly 10% of live conversation and missed many opportunities to convert web visitors into loyal customers. swivl helped automate over 30% of incoming inquiries in the first month and we reached 50% in just 60 days!
Garren Glachman,
Director of Marketing, FreshBaked
Replacing Purechat with Swivl has been pretty painless and now Swivl is able to handle most chats by itself. We can clearly see that people are actually ‘talking’ to the bot and the bot is able to handle most questions from users – no matter when they are shopping.