Welcome to the Party, here are your voice assistant chaperones. It's hard to pinpoint the exact path that Artificial Intelligence Voice Recognition will take. But with companies such as Google, Amazon, and Microsoft making huge strides in voice assistants and…
Supervised Machine Learning In Paul R. Daugherty and H. James Wilson’s book Human + Machine: Reimagining Work in the Age of AI the authors describe five principles they deem necessary for companies to succeed in the burgeoning age of Artificial…
Machine Learning and Artificial Intelligence Well designed technology is invisible. In the case of machine learning, the heavy lifting is done behind closed doors inside the black box that is Artificial Intelligence (AI). For over 50 years researchers have crafted…
Data drives machine learning. Innovations in artificial intelligence are made each year, but the effectiveness of an Intelligent Assistant is still determined by the quality of data fed into its machine learning algorithms. Thankfully, there is a field of study…
Putting the user at the center of your universe is critical to customer success and growing your business. Traditionally, business owners have made a widget or provided a service, the customer walks through the front-door and gives the owner money…
Improving AI using Kaizen Methodologies Kaizen 2.0 Have you ever tried a foolproof diet on its promise of overnight success and the 10 pounds you’ll drop right away? After a number of conversations regarding customer retention, NPS, and ultimately…
How Artificial Intelligence is Transforming E-Commerce In 2018, 10% of all retail sales in the US were made online. E-Commerce has continued to grow alongside the Internet with the help of giants like Amazon. Though E-Commerce grows, retailers big…
How Artificial Intelligence is Changing the Transportation Sector Booking a trip is the beginning of a relationship between a customer and a transportation company. It is vital customers have a seamless experience if transportation companies wish to establish long-term relationships.…
3 Steps To Successfully Implement Artificial Intelligence At Your Startup Artificial Intelligence (AI) could increase global GDP by 14 percent, or an astounding $15.7 trillion by 2030. This is due, in large part, to productivity gains from AI automation and workforce…
Personalization is key to positive customer experiences and achieving customer success. However, customer success is comprised of many touch points across a brand: sales, marketing, on boarding and training, and customer service. It is essential that these teams NOT be…
