Automating the Customer Journey

Operator Roundtable: Automating the Customer Journey

[vc_video link="https://www.youtube.com/watch?v=RkZ8SHewGiA&ab_channel=swivl" align="center"] swivl co-founders, Mason Levy (CEO) and Rodolfo Ramirez (COO), are joined by Davida Gaffney, Web Product Manager for StorageMart, and Raheem Amer, SVP of Operations for Devon Self Storage, to detail the importance of stepping into your…

Microsoft Teams swivl App

How to use Microsoft Teams to supplement your Contact Center

The ability to deal with and rapidly resolve incoming issues while providing a personal touch in the sales process is a hallmark trait of productive organizations – especially in this recent transition to a digital work environment.  While traditional chat…

Demystifying the Data Science Process

Data science, a fairly new, complex, and rapidly growing field boils down to a somewhat simple concept: the scientific method. The scientific method is a process for experimentation that explores observations and answers questions. There are as many versions of…

10 Easy NLP & NLU Tools for Tagging Data

Natural language processing (NLP) is an extremely powerful form of machine learning (ML.) This technique allows machines to interact with human language. This tech exists in many popular forms of AI. For example, virtual assistants like Siri and Alexa were…

There are many useful applications of AI in business.

10 Powerful Examples of AI in Business

AI has many applications in business. Machine learning (ML) and other AI techniques are quickly becoming the norm in many industries. It can improve business performance by improving efficiency and automating a wide array of tasks. It may seem difficult…

Why Businesses need to Start Thinking of Conversations as Content

Customer Chatbot Conversation Chatbots and conversational marketing are enabling companies to make great strides into improving customer experience.  “Do you integrate with my CMS?  How do I update my billing info? Will this platform play nicely with our newest shiniest…

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