by Rodolfo Ramirez, COO of swivl “Converting prospects into life-long customer advocates involves facilitating meaningful conversations with your customers: to get them to “buy-in”, to understand which channels have the most impact on their needs, and to create a unified…
Putting the user at the center of your universe is critical to customer success and growing your business. Traditionally, business owners have made a widget or provided a service, the customer walks through the front-door and gives the owner money…
Personalization is key to positive customer experiences and achieving customer success. However, customer success is comprised of many touch points across a brand: sales, marketing, on boarding and training, and customer service. It is essential that these teams NOT be…
Shift Focus to Meet Customer Expectations. As a business owner or executive, you’ve probably put processes in place that help you scale your product or service offering. But, every rapidly-growing company who is scaling operations to meet with the demand…
What are the biggest customer success challenges being faced by Customer Success Managers in 2019? As we discussed in How to Create a Better Customer Experience customer success is comprised of many touch points: Sales, marketing, on-boarding and training, and…
