10 Easy NLP & NLU Tools for Tagging Data

Natural language processing (NLP) and is an extremely powerful form of machine learning (ML.) This technique allows machines to interact with human language. This tech exists in many popular forms of AI. For example, virtual assistants like Siri and Alexa…

How to create a better customer experience

How to Create a Better Customer Experience

Personalization is key to positive customer experiences and achieving customer success.  However, customer success is comprised of many touch points across a brand: sales, marketing, on boarding and training, and customer service. It is essential that these teams NOT be…

Shift focus to meet customer expectations

What is Long-tail Customer Success and why you should care?

Shift Focus to Meet Customer Expectations. As a business owner or executive, you’ve probably put processes in place that help you scale your product or service offering. But, every rapidly-growing company who is scaling operations to meet with the demand…