Data drives machine learning. Innovations in artificial intelligence are made each year, but the effectiveness of an Intelligent Assistant is still determined by the quality of data fed into its machine learning algorithms. Thankfully, there is a field of study…
Putting the user at the center of your universe is critical to customer success and growing your business. Traditionally, business owners have made a widget or provided a service, the customer walks through the front-door and gives the owner money…
Improving AI using Kaizen Methodologies Kaizen 2.0 Have you ever tried a foolproof diet on its promise of overnight success and the 10 pounds you’ll drop right away? After a number of conversations regarding customer retention, NPS, and ultimately…
How Artificial Intelligence is Transforming E-Commerce In 2018, 10% of all retail sales in the US were made online. E-Commerce has continued to grow alongside the Internet with the help of giants like Amazon. Though E-Commerce grows, retailers big…
How Artificial Intelligence is Changing the Transportation Sector Booking a trip is the beginning of a relationship between a customer and a transportation company. It is vital customers have a seamless experience if transportation companies wish to establish long-term relationships.…
3 Steps To Successfully Implement Artificial Intelligence At Your Startup Artificial Intelligence (AI) could increase global GDP by 14 percent, or an astounding $15.7 trillion by 2030. This is due, in large part, to productivity gains from AI automation and workforce…
Personalization is key to positive customer experiences and achieving customer success. However, customer success is comprised of many touch points across a brand: sales, marketing, on boarding and training, and customer service. It is essential that these teams NOT be…
Shift Focus to Meet Customer Expectations. As a business owner or executive, you’ve probably put processes in place that help you scale your product or service offering. But, every rapidly-growing company who is scaling operations to meet with the demand…
What are the biggest customer success challenges being faced by Customer Success Managers in 2019? As we discussed in How to Create a Better Customer Experience customer success is comprised of many touch points: Sales, marketing, on-boarding and training, and…
