Implementing AI within the MELDS framework

Human + Machine: Reimagining Work in the Age of AI   In Paul R. Daugherty and H. James Wilson’s book Human + Machine: Reimagining Work in the Age of AI the authors describe five principles they deem necessary for companies…

How Does Machine Learning Work?

Machine Learning and Artificial Intelligence Well designed technology is invisible. In the case of machine learning, the heavy lifting is done behind closed doors inside the black box that is Artificial Intelligence (AI). For over 50 years researchers have crafted…

Will I be good at Machine Learning? Try Data Science.

Data drives machine learning. Innovations in artificial intelligence are made each year, but the effectiveness of an Intelligent Assistant is still determined by the quality of data fed into its machine learning algorithms. Thankfully, there is a field of study…

Customer Success Means Putting the Customer First

Putting the user at the center of your universe is critical to customer success and growing your business. Traditionally, business owners have made a widget or provided a service, the customer walks through the front-door and gives the owner money…

Improving AI using Kaizen Methodologies Kaizen 2.0

   Improving AI using Kaizen Methodologies Kaizen 2.0 Have you ever tried a foolproof diet on its promise of overnight success and the 10 pounds you’ll drop right away?  After a number of conversations regarding customer retention, NPS, and ultimately…

Artificial Intelligence is Transforming E-Commerce

  How Artificial Intelligence is Transforming E-Commerce In 2018, 10% of all retail sales in the US were made online. E-Commerce has continued to grow alongside the Internet with the help of giants like Amazon. Though E-Commerce grows, retailers big…

How Artificial Intelligence is Changing the Transportation Sector

How Artificial Intelligence is Changing the Transportation Sector Booking a trip is the beginning of a relationship between a customer and a transportation company. It is vital customers have a seamless experience if transportation companies wish to establish long-term relationships.…

3 Steps to Implement Artificial Intelligence

3 Steps To Successfully Implement Artificial Intelligence At Your Startup Artificial Intelligence (AI) could increase global GDP by 14 percent, or an astounding $15.7 trillion, by 2030, according to research from PWC. This is due, in large part, to productivity…

What is Long-tail Customer Success and why you should care?

Shift Focus to Meet Customer Expectations. As a business owner or executive, you’ve probably put processes in place that help you scale your product or service offering. But, every rapidly-growing company who is scaling operations to meet with the demand…