AI in Customer Service

How AI Is Revolutionizing Customer Service

More businesses than ever are using artificial intelligence (AI) to optimize performance. One of the most rapidly growing applications of AI in business is ensuring customer success (CS). This is an essential component of any business, yet one that is…

Human in the loop allows constant changes and updates to ML models based on real-world information.

What is Human in the Loop?

The power of machine learning (ML) is quite amazing. It allows us to overcome seemingly hopeless obstacles. It can do tedious work rapidly, and find unexpected solutions. ML often has an uncanny ability to predict and recognize important features. However,…

Google's deep dream show's the odd ways computers perceive images.

10 Powerful Ways to Use AI in Your Marketing

Artificial intelligence (AI) is a rapidly growing field. It promises to provide benefits to nearly every business. This field has risen to prominence with the increase in big data, cheap computing, and fast internet. As most businesses move to a…

Which is a Best Option: AI-Powered or Rule-Based Chatbots?

Navigate to your favorite online domain, and you most likely can see conversational interfaces that are either an AI-Powered or Rule-Based Chatbot.  These conversational interfaces are crushing it online.  Companies are eagerly adopting these tools to improve customer engagement and…

Your voice assistant chaperones

The Big Three for Artificial Intelligence Voice Recognition

Welcome to the Party, here are your voice assistant chaperones. It's hard to pinpoint the exact path that Artificial Intelligence Voice Recognition will take.  But with companies such as Google, Amazon, and Microsoft making huge strides in voice assistants and…

Implementing AI within the MELDS framework

Implementing AI within the MELDS framework

Supervised Machine Learning In Paul R. Daugherty and H. James Wilson’s book Human + Machine: Reimagining Work in the Age of AI the authors describe five principles they deem necessary for companies to succeed in the burgeoning age of Artificial…

Machine learning and AI

How Does Machine Learning Work?

Machine Learning and Artificial Intelligence Well designed technology is invisible. In the case of machine learning, the heavy lifting is done behind closed doors inside the black box that is Artificial Intelligence (AI). For over 50 years researchers have crafted…

Data drives machine learning

Will I be good at Machine Learning? Try Data Science.

Data drives machine learning. Innovations in artificial intelligence are made each year, but the effectiveness of an Intelligent Assistant is still determined by the quality of data fed into its machine learning algorithms. Thankfully, there is a field of study…

Putting the user at the center of your universe is critical to customer success and growing your business

Customer Success Means Putting the Customer First

Putting the user at the center of your universe is critical to customer success and growing your business. Traditionally, business owners have made a widget or provided a service, the customer walks through the front-door and gives the owner money…