Human in the loop allows constant changes and updates to ML models based on real-world information.

What is Human in the Loop?

The power of machine learning (ML) is quite amazing. It allows us to overcome seemingly hopeless obstacles. It can do tedious work rapidly, and find unexpected solutions. ML often has an uncanny ability to predict and recognize important features. However,…

What are the biggest customer success challenges being faced by customer success managers in 2019

The Five Biggest Customer Success Challenges

What are the biggest customer success challenges being faced by Customer Success Managers in 2019?   As we discussed in How to Create a Better Customer  Experience customer success is comprised of many touch points: Sales, marketing, on-boarding and training, and…