AI in Customer Service

How AI Is Revolutionizing Customer Service

More businesses than ever are using artificial intelligence (AI) to optimize performance. One of the most rapidly growing applications of AI in business is ensuring customer success (CS). This is an essential component of any business, yet one that is…

Putting the user at the center of your universe is critical to customer success and growing your business

Customer Success Means Putting the Customer First

Putting the user at the center of your universe is critical to customer success and growing your business. Traditionally, business owners have made a widget or provided a service, the customer walks through the front-door and gives the owner money…

Improving AI using Kaizen Methodologies or Lean Six Sigma

Improving AI using Kaizen Methodologies Kaizen 2.0

   Improving AI using Kaizen Methodologies Kaizen 2.0 Have you ever tried a foolproof diet on its promise of overnight success and the 10 pounds you’ll drop right away?  After a number of conversations regarding customer retention, NPS, and ultimately…

How AI is transforming e-commerce

Artificial Intelligence is Transforming E-Commerce

  How Artificial Intelligence is Transforming E-Commerce In 2018, 10% of all retail sales in the US were made online. E-Commerce has continued to grow alongside the Internet with the help of giants like Amazon. Though E-Commerce grows, retailers big…

How AI is changing the transportation sector

How Artificial Intelligence is Changing the Transportation Sector

How Artificial Intelligence is Changing the Transportation Sector Booking a trip is the beginning of a relationship between a customer and a transportation company. It is vital customers have a seamless experience if transportation companies wish to establish long-term relationships.…

3 steps to successfully implement AI at your startup

3 Steps to Implement Artificial Intelligence

3 Steps To Successfully Implement Artificial Intelligence At Your Startup Artificial Intelligence (AI) could increase global GDP by 14 percent, or an astounding $15.7 trillion by 2030. This is due, in large part, to productivity gains from AI automation and workforce…

How to create a better customer experience

How to Create a Better Customer Experience

Personalization is key to positive customer experiences and achieving customer success.  However, customer success is comprised of many touch points across a brand: sales, marketing, on boarding and training, and customer service. It is essential that these teams NOT be…

Shift focus to meet customer expectations

What is Long-tail Customer Success and why you should care?

Shift Focus to Meet Customer Expectations. As a business owner or executive, you’ve probably put processes in place that help you scale your product or service offering. But, every rapidly-growing company who is scaling operations to meet with the demand…

What are the biggest customer success challenges being faced by customer success managers in 2019

The Five Biggest Customer Success Challenges

What are the biggest customer success challenges being faced by Customer Success Managers in 2019?   As we discussed in How to Create a Better Customer  Experience customer success is comprised of many touch points: Sales, marketing, on-boarding and training, and…