Which is a Best Option: AI-Powered or Rule-Based Chatbots?

Navigate to your favorite online domain, and you most likely can see conversational interfaces that are either an AI-Powered or Rule-Based Chatbot.  These conversational interfaces are crushing it online.  Companies are eagerly adopting these tools to improve customer engagement and…

The Big Three for Artificial Intelligence Voice Recognition

Welcome to the Party, here are your voice assistant chaperones. It's hard to pinpoint the exact path that Artificial Intelligence Voice Recognition will take.  But with companies such as Google, Amazon, and Microsoft making huge strides in voice assistants and…

Implementing AI within the MELDS framework

Supervised Machine Learning In Paul R. Daugherty and H. James Wilson’s book Human + Machine: Reimagining Work in the Age of AI the authors describe five principles they deem necessary for companies to succeed in the burgeoning age of Artificial…

Will I be good at Machine Learning? Try Data Science.

Data drives machine learning. Innovations in artificial intelligence are made each year, but the effectiveness of an Intelligent Assistant is still determined by the quality of data fed into its machine learning algorithms. Thankfully, there is a field of study…

Customer Success Means Putting the Customer First

Putting the user at the center of your universe is critical to customer success and growing your business. Traditionally, business owners have made a widget or provided a service, the customer walks through the front-door and gives the owner money…

Improving AI using Kaizen Methodologies Kaizen 2.0

   Improving AI using Kaizen Methodologies Kaizen 2.0 Have you ever tried a foolproof diet on its promise of overnight success and the 10 pounds you’ll drop right away?  After a number of conversations regarding customer retention, NPS, and ultimately…

Artificial Intelligence is Transforming E-Commerce

  How Artificial Intelligence is Transforming E-Commerce In 2018, 10% of all retail sales in the US were made online. E-Commerce has continued to grow alongside the Internet with the help of giants like Amazon. Though E-Commerce grows, retailers big…

How Artificial Intelligence is Changing the Transportation Sector

How Artificial Intelligence is Changing the Transportation Sector Booking a trip is the beginning of a relationship between a customer and a transportation company. It is vital customers have a seamless experience if transportation companies wish to establish long-term relationships.…

3 Steps to Implement Artificial Intelligence

3 Steps To Successfully Implement Artificial Intelligence At Your Startup Artificial Intelligence (AI) could increase global GDP by 14 percent, or an astounding $15.7 trillion by 2030. This is due, in large part, to productivity gains from AI automation and workforce…

The Five Biggest Customer Success Challenges

What are the biggest customer success challenges being faced by Customer Success Managers in 2019?   As we discussed in How to Create a Better Customer  Experience customer success is comprised of many touch points: Sales, marketing, on-boarding and training, and…