Customer Success Means Putting the Customer First

Putting the user at the center of your universe is critical to customer success and growing your business. Traditionally, business owners have made a widget or provided a service, the customer walks through the front-door and gives the owner money…

Improving AI using Kaizen Methodologies Kaizen 2.0

   Improving AI using Kaizen Methodologies Kaizen 2.0 Have you ever tried a foolproof diet on its promise of overnight success and the 10 pounds you’ll drop right away?  After a number of conversations regarding customer retention, NPS, and ultimately…