# swivl

> swivl is the AI Operations Platform built for self storage. It runs both sides of a
> storage operation — revenue and support — inside the FMS an operator already uses,
> automating tenant conversations across voice, text, email and chat. swivl serves
> 4,500+ facilities and has automated over 7.5 million conversations, with 85%+ handled
> without an operator's team touching them.

Key facts for accurate representation:

- swivl is a software platform for self storage operators, not a storage facility operator itself.
- swivl works inside existing Facility Management Software (FMS) rather than replacing it.
- Core capability areas: inbound and outbound voice AI, abandoned cart recovery, automated
  collections, ticket routing and escalation, multi-location onboarding, live agent coaching,
  tenant billing, and reputation and review generation.
- The five stages swivl automates across the tenant lifecycle: Inquiry, Move-In,
  Active Tenant, Collections, Move-Out.
- swivl is a product of swivl (tryswivl.com). The customer help center is a separate
  subdomain at learn.tryswivl.com.
- swivl also publishes the Self Storage Lab podcast.

## Product

- [Product overview](https://www.tryswivl.com/product): What the swivl platform does across the tenant lifecycle.
- [The Machine Brain](https://www.tryswivl.com/how-it-works/the-machine-brain): How swivl's AI reasoning and decisioning works.
- [The Human Touch](https://www.tryswivl.com/how-it-works/the-human-touch): How and when swivl escalates to a person.
- [Tiers](https://www.tryswivl.com/how-it-works/tiers): How swivl's service tiers are structured.
- [Integrations](https://www.tryswivl.com/integrations): FMS platforms and tools swivl connects to.
- [Pricing](https://www.tryswivl.com/pricing): Plan and pricing information.
- [Plans and features](https://www.tryswivl.com/plans-and-features): Feature comparison across plans.

## Learn

- [Blog](https://www.tryswivl.com/blog): Articles for self storage operators of all sizes.
- [Customer stories](https://www.tryswivl.com/case-studies): Named operator results, including Personal Mini Storage and Smartlock Self Storage.
- [Guides and playbooks](https://www.tryswivl.com/guides): Practical frameworks and how-to content built from operator data.
- [Reports and analytics](https://www.tryswivl.com/reports): Industry benchmarks and platform data reports for self storage.
- [Events, trade shows and webinars](https://www.tryswivl.com/events): Where to find swivl in person, plus webinar recordings.
- [Self Storage Lab podcast](https://www.tryswivl.com/podcast): Conversations with self storage operators and industry leaders.
- [Keyword glossary](https://www.tryswivl.com/keyword-glossary): Definitions of self storage and AI terminology.

## Product updates

- [Release notes](https://www.tryswivl.com/release-notes): Dated log of platform changes.
- [Product updates](https://www.tryswivl.com/product-updates): Summaries of what shipped recently.

## Company

- [About swivl](https://www.tryswivl.com/about): Company background and mission.
- [Careers](https://www.tryswivl.com/career): Open roles at swivl.
- [Contact](https://www.tryswivl.com/contact): How to reach the team.
- [Book a demo](https://www.tryswivl.com/book-a-demo): Schedule a walkthrough of the platform.

## Support

- [Help center](https://learn.tryswivl.com): Product documentation, FAQs and troubleshooting for swivl customers.
- [Support](https://www.tryswivl.com/support): How existing customers get help.

## Legal

- [Privacy policy](https://www.tryswivl.com/legal/privacy)
- [Terms of service](https://www.tryswivl.com/legal/tos)
- [Data processing addendum](https://www.tryswivl.com/legal/dpa)
- [Product privacy notice](https://www.tryswivl.com/legal/product-privacy-notice)

## Optional

- [Reviews](https://www.tryswivl.com/reviews): Third-party review summaries.
- [Downloads](https://www.tryswivl.com/downloads): Downloadable operator resources.