Struggling with mounting support tickets from prospects browsing your website?
With our self storage natural language library, swivl acts as the first line of defense to save your team time and help you increase bookings.
Human + Machines
The most natural partnership
We use machine learning to optimize your daily workflows. Our “best of both worlds” platform is a human and machine collaboration that will help your team achieve optimal customer experiences.
Solid foundation
No more starting from scratch. With our industry labeled natural language model, you can deploy your AI assistant from day one with confidence.
Import knowledge
Use your existing FAQs, help desk tickets, email transcripts, chat history and current interactions to build on top of our base natural language self storage model.
Constantly Get Smarter
Optimize of your brand’s AI assistant at the click of a button. Label data with the crowd powered by the swivl machine learning ecosystem.
Always On Chat
Never miss an opportunity to interact with a web visitor again. Answer your customers’ burning questions 24/7 and streamline revenue generating actions to get a customer to a conversion event faster. Escalate to a human whenever necessary.
We empower your brand to do more every day.
Intelligent assistants that allow your brand to converse with your prospective and current customers – ultimately building longer term, more valuable relationships.
Automation is the future of self storage. In the age of hyper-informed, store-anywhere consumers, your business needs to be always on, data driven, and customer-centered. Your renters demand it.
Features
Our industry template covers over 20 industry related customer journeys. It’s never been easier to get started with personalized automation today.
Allow your team to brand every aspect of your customer’s buying journey. Our self-storage intelligent assistants have had more than 250,000 conversations automating storage recommendations, educating potential customers about locations features, and servicing existing customers.
We’ve had countless conversations with Customer Experience teams who tell us they struggle to manage multiple communication tools. With our integration into Slack and Microsoft Teams, you can service your customers in one single place.
Connect with your favorite CRM or data warehouse, interact with end-users, and automatically populate information for each user within your tool.
Omni-channel communication is expected from today’s customers. Whether they have last minute purchase questions or arrived at their unit without their Gate Code, swivl can help automate these customer touch-points.
Worry less with contactless
Operators across the industry are using data science, Artificial Intelligence (AI), and automation to drive operations. They dramatically improve marketing effectiveness and the tenant experience, which in turn increases occupancy and revenues.
2,500k+
Self Storage Locations Served
250,000+
Automated Industry Conversations
30,000+
Assisted Reservations (And Counting)
18%
Increase in Lead Conversions
Always Human
swivl integrates with live chat software to escalate high-value requests to agents for focused support, ensuring a positive conversation by providing the agent context with a full transcript.
Drive Revenue
Customer service chatbots aren’t just for automating responses to FAQ’s and reducing headcount costs. With swivl’s AI chatbot, you can drive new revenue by automating reservations and providing up-sell opportunities.
No IT department required
Building a customer experience chatbot with swivl doesn’t require code or developers. The CX pros who know your customers best can create experiences and campaigns with speed and ease.
You Own The Data
Your swivl AI Assistant sits on top of our base model while also getting smarter based on usage, monthly interactions, and workflow outcomes specific to your team’s efforts. This plays an essential role in improving and personalizing your customer’s buying journey over time.
Happy Customers 😃
Post COVID-19 we saw our customers asking questions at all times during the day and night. Swivl has allowed us to automate a lot of these repetitive questions our locations were getting daily, helping us reduce the number of emails and phone calls our team had to service. The Devon bot has been instrumental in helping us rethink and improve how we engage and service our customers. As a bonus, due to us getting our customers answers quickly (with the Devon bot) we have seen a 400% increase in leads from the Devon bot.
Raheem
VP of Operations, Devon Self Storage
Swivl is forward thinking, innovative and customizable to your business. Their team really takes the time to understand the needs of your customers and optimize their AI engagement, while continuing to develop solutions that will enhance your overall performance goals
Michelle Bakva
VP of Marketing, The William Warren Group
I think there’s a lot of alignment between the way Extra Space and swivl look at the customer experience
Dayna H.
VP of Marketing
At the end of the day, we feel like a partner and not just part of swivl’s P&L. They’ve supported our implementation through every step, a true white glove experience. What was once an intimidating task, deploying AI, is now something our non-technical marketing team champions on a daily basis.
Dayna H.
VP of Marketing
Report: Automation and AI Trends in Self Storage
- Trends on how the industry is adapting to consumer demand and automation technology.
- What areas of automation will have the biggest effect in the industry in the coming years
- Key takeaways on what consumers expect from operators and automated services
- The most frequently asked self-storage questions by customers
- Get a glance at the conversational data that powers swivl