Scale your customer success efforts with Artificial Intelligence

Our human-in-the-loop platform amplifies your current workforce and helps you engage with 10x the amount of customers you currently serve while decreasing customer care costs upwards of 36%.

Scale your customer success efforts with Artificial Intelligence

Our human-in-the-loop platform amplifies your current workforce and helps you engage with 10x the amount of customers you currently serve while decreasing customer care costs upwards of 36%.

Scale your customer success efforts with Artificial Intelligence

Our human-in-the-loop platform amplifies your current workforce and helps you engage with 10x the amount of customers you currently serve while decreasing customer care costs upwards of 36%.

Let the 🤖 do the work.

Have 👱🏼‍♀️👨🏾 step in when needed.

Intelligent Agents magnify your team’s efforts by at least 10x. Let your human Customer Success team get back to doing work that creates real value.

Let the 🤖 do the work.

Have 👱🏼‍♀️👨🏾 step in when needed.

Intelligent Agents magnify your team’s efforts by at least 10x. Let your human Customer Success team get back to doing work that creates real value.

Let the 🤖 do the work.

Have 👱🏼‍♀️👨🏾 step in when needed.

Intelligent Agents magnify your team’s efforts by at least 10x. Let your human Customer Success team get back to doing work that creates real value.

Human-in-the-loop AI

swivl’s platform escalates users to human support agents (Human-in-the-Loop) when presented with questions and situations in which the Intelligent Agent is not more than 70% confident it can address.

Human support agents are able to quickly take over the conversation and use the platform’s machine learning capabilities to access customer history, increase speed to launch, and improve accuracy over time.

Human-in-the-loop AI

swivl’s platform escalates users to human support agents (Human-in-the-Loop) when presented with questions and situations in which the Intelligent Agent is not more than 70% confident it can address.

Human support agents are able to quickly take over the conversation and use the platform’s machine learning capabilities to access customer history, increase speed to launch, and improve accuracy over time.

Human-in-the-loop AI

swivl’s platform escalates users to human support agents (Human-in-the-Loop) when presented with questions and situations in which the Intelligent Agent is not more than 70% confident it can address.

Human support agents are able to quickly take over the conversation and use the platform’s machine learning capabilities to access customer history, increase speed to launch, and improve accuracy over time.

"Since we’ve installed swivlStudio on our site, Sporty, our intelligent agent, has made it much simpler to onboard new clients, guide them to our demos and dig into the benefits of the platform.”

-Nicholas Manzoni, Founder, SportsLab360

“swivl is next-level and a far better approach for guiding a user through your customer journey. They are leading the next generation of human experience curation using information systems. Visionary.”

-Carson D. Kelly, CEO, Benevolently

Automate your customer success efforts.

Start automating repetitive tasks like onboarding and educating new customers, connecting various systems and databases, and following up to ensure a positive experience throughout the product life cycle.

Find out how we can help scale and automate building long term relationships.  Decrease churn, build brand advocacy, and increase customer lifetime value.

swivl_automate_support_ticket

Automate your customer success efforts.

Start automating repetitive tasks like onboarding and educating new customers, connecting various systems and databases, and following up to ensure a positive experience throughout the product life cycle.

Find out how we can help scale and automate building long term relationships.  Decrease churn, build brand advocacy, and increase customer lifetime value.

swivl_automate_support_ticket

Automate your customer success efforts.

Start automating repetitive tasks like onboarding and educating new customers, connecting various systems and databases, and following up to ensure a positive experience throughout the product life cycle.

Find out how we can help scale and automate building long term relationships.  Decrease churn, build brand advocacy, and increase customer lifetime value.

swivl_humans

Humans + Machines

Where most of the industry believes there’s an AI gold rush, swivl believes human intelligence will continue to outpace Artificial intelligence for the near future.

We are betting on the “best of both worlds” and believe a human + machine interface is the best practice to achieve optimal customer experiences.

From an ethics, job creation and human culture standpoint, we believe this is the next 100 years of customer experiences.

swivl_humans

Humans + Machines

Where most of the industry believes there’s an AI gold rush, swivl believes human intelligence will continue to outpace Artificial intelligence for the near future.

We are betting on the “best of both worlds” and believe a human + machine interface is the best practice to achieve optimal customer experiences.

From an ethics, job creation and human culture standpoint, we believe this is the next 100 years of customer experiences.

swivl_humans

Humans + Machines

Where most of the industry believes there’s an AI gold rush, swivl believes human intelligence will continue to outpace Artificial intelligence for the near future.

We are betting on the “best of both worlds” and believe a human + machine interface is the best practice to achieve optimal customer experiences.

From an ethics, job creation and human culture standpoint, we believe this is the next 100 years of customer experiences.

Communicate at scale in context to what customers want.

Build conversations that use your own knowledge base to answer your customers’ questions 24/7. Communicate with customers when they need information where they are using multi-channel automation.

Recommend products and content your customers will love.

Solve customer challenges on the spot via customizing their web and product experience.

Personalize every touchpoint along the customer journey.

Make customers feel valued and understood with each interaction — ultimately building longer term, more valuable relationships.

We integrate with the apps you use the most

Websites

SMS

Slack

FB Messenger

Zendesk

Shopify

Amazon Alexa

Google Assistant

Twilio

Twitter DM

Apple Business Chat

What's App

logo-web

Websites

logo-sms

SMS

logo-slack

Slack

logo-messenger

FB Messenger

logo-zendesk

Zendesk

logo-shopify

Shopify

logo-alexa

Amazon Alexa

logo-google-assistant

Google Assistant

logo-twilio

Twilio

logo-twitter

Twitter DM

logo-apple

Apple Business Chat

loog-whatsapp

What's App

A few ways our customers are using swivl

Not sure where to start?

No worries! Our team of specialists will help walk you through the process of integrating AI into your workflow with a FREE implementation.

Talk to Hoover to learn more about our free setup and implementation.