CONTACT CENTER
Free your team from mundane tasks with automation
Excellent customer service sets you apart from the rest. swivl helps you do your best work by providing complete customer context and the tools you need to succeed.
Boost Agent Efficiency
It’s important to know that your customers are being taken care of and are helped in a timely matter.
swivl makes it easier to coach your team with actionable insights on how they are handling customer issues.
swivl makes it easier to coach your team with actionable insights on how they are handling customer issues.
Agent Insights: Stop worrying about how to accurately measure your chat agent's performance. swivl provides per agent breakdowns such as average time to accept a chat, average chat time, common escalation times, and more.
Intelligent Routing: Proactively escalate a customer issue to your team based on pre-configured scenarios such as Lead Persona, Account Status, or specific topic of conversation.
Full Customer
View
See the full context of where your prospects and customers are in their buying journey. With swivl, you can view key customer information across their activities on your website and can pre-qualify leads based on actions taken within the chat and your website.
Intelligent Routing and Queuing
The goal of any support team is to provide effective service and create happier customers through lower queue times.
swivl saves your team time by proactively finding an available agent for the customer with Agent Queuing.
This is critical to the effectiveness of call centers and customer service.
Group escalations to your Sales, Support, or Marketing team based on existing information such as Customer Persona, Account Status, Location, and Previous Engagement.
swivl saves your team time by proactively finding an available agent for the customer with Agent Queuing.
This is critical to the effectiveness of call centers and customer service.
Group escalations to your Sales, Support, or Marketing team based on existing information such as Customer Persona, Account Status, Location, and Previous Engagement.
Don't Disrupt Your Workflow
Regardless of whether your team uses Slack or Microsoft Teams for internal communication, you’re covered.
Both integrations allow for issues to be escalated and handled directly inside the app so your team can work from one place.
Both integrations allow for issues to be escalated and handled directly inside the app so your team can work from one place.
Contact Information
Store & Access Hours
Features & Amenities
And more...
Integrations
Announcing swivl’s new AI-Enabled Customer Service Features Powered by GPT Technology
The company is bringing the first practical application of the latest cutting-edge AI-technology to the Self Storage industry.
AI-powered Chatbots
The Definitive Guide on How to Build a Chatbot
All You Need to Know on How to Build a Chatbot and Deploy Conversational AI at Your Organization
