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Resources for operators big and small

Explore how-to articles, operator blueprints, industry news and more–all for the Self Storage Industry

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Customer Experience

How Abandoned Cart Recovery Workflows Boost Self-Storage Unit Bookings

We're releasing a full guide soon that walks you through building high-converting abandoned cart workflows—complete with real-world templates, timing strategies, and tips to personalize every message. Preview it now.

Podcast

Ep 32: Beyond the Hype: Building Useful AI in Self Storage

The Self Storage Lab crew breaks down where we actually are in the AI adoption curve—beyond the hype, headlines, and hallucinations. From understanding what “AI native” really means to why most GenAI tools still fall short in the real world, this is a practical look at how AI is evolving inside self storage.

Customer Experience

Automated Tenant Communication: Why Smart Operators Are Done With Manual Follow-Ups

Repetitive tenant communication eats up your team’s time and slows down growth. Top-performing self-storage operators use automation to handle the basics: move-ins, payment reminders, account updates, and more. The result is happier tenants, less burnout, and more time for staff to focus on high-impact work.

Artificial Intelligence

AI Cost Savings In Self-Storage: Here's Where It's Cutting Costs

AI is saving self-storage facilities money. From reducing missed leads and front desk workload to enabling dynamic pricing and smarter staffing, 3,500+ swivl-supported facilities are using AI to lower their monthly spends.

Customer Experience

How AI Agents Can Support Storage Facilities During Seasonal Peaks

During peak season, self-storage facilities face spikes in communication, booking delays, and repetitive move-in questions that strain staff and cost revenue. swivl’s AI agents help operators manage the surge by automating tenant interactions, boosting conversions, improving customer experience, and preventing staff burnout.

Podcast

Ep 31: Balancing Tech and Humanity in Canadian Storage with Robert Madsen from U-Lock Mini Storage

Robert Madsen, President of U-Lock Mini Storage and the Canadian Self-Storage Association, shares insights from his lifelong journey in the industry. He discusses the evolution of self-storage in Canada, the emotional and psychological elements of customer interactions, and his use of AI to improve sales and training.

Facility Automation

Self-Storage Access Control Systems: Most Fall Flat (But One Stands Out)

Many access control systems fall short because they rely on staff to resolve issues and lack real-time support. swivl uses smart automation to handle gate issues in real time, reducing tenant frustration and freeing up facility teams from constant interruptions.

AI-powered Chatbots

Making AI Chatbots More Reliable & Useful For Your Self-Storage Facility

AI chatbots can deliver accurate, real-time responses using Retrieval-Augmented Generation (RAG) to improve tenant trust and reduce staff workload.

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Industry Report

Consumer behavior has changed and operators need to rapidly adopt technology to stay current in today's world. Discover the top trends affecting your business and stay ahead of the competition.

Explore the Report

Keyword Glossary

Feeling a little lost with all the jargon? Explore common buzzwords & terminology as they relate to artificial intelligence, software, and the self storage industry as a whole.

Explore Glossary

Listen to our Podcast 🎧

We deconstruct how operators are adapting to today’s technology-driven landscape and how it might impact your business.
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