Improving AI using Kaizen Methodologies Kaizen 2.0 Have you ever tried a foolproof diet on its promise of overnight success and the 10 pounds you’ll drop right away? After a number of conversations regarding customer retention, NPS, and ultimately…
How Artificial Intelligence is Transforming E-Commerce In 2018, 10% of all retail sales in the US were made online. E-Commerce has continued to grow alongside the Internet with the help of giants like Amazon. Though E-Commerce grows, retailers big…
How Artificial Intelligence is Changing the Transportation Sector Booking a trip is the beginning of a relationship between a customer and a transportation company. It is vital customers have a seamless experience if transportation companies wish to establish long-term relationships.…
3 Steps To Successfully Implement Artificial Intelligence At Your Startup It is widely recognized that Artificial Intelligence (AI) will change the world, but it will take time to implement and train it. It’s important for your business to understand how,…
Customer success is comprised of many touch points: sales, marketing, on boarding and training, and customer service. It is essential that these teams NOT be siloed, but act and move as a unified whole in order to create valuable long-term…
Shift Focus to Meet Customer Expectations. As a business owner or executive, you’ve probably put processes in place that help you scale your product or service offering. But, every rapidly-growing company who is scaling operations to meet with the demand…
What are the biggest customer success challenges being faced by Customer Success Managers in 2019? As we discussed in How to Create a Better Customer Experience customer success is comprised of many touch points: Sales, marketing, on-boarding and training, and…
