Artificial intelligence (AI) is a rapidly growing field. It promises to provide benefits to nearly every business. This field has risen to prominence with the increase in big data, cheap computing, and fast internet. As most businesses move to a…
by Rodolfo Ramirez, COO of swivl “Converting prospects into life-long customer advocates involves facilitating meaningful conversations with your customers: to get them to “buy-in”, to understand which channels have the most impact on their needs, and to create a unified…
Brands are now beginning to understand that conversations via conversational chatbots are the best way to connect and achieve real time customer engagement. Conversational platforms now make it simple for customers and website visitors to engage with your business or…
Navigate to your favorite online domain, and you most likely can see conversational interfaces that are either an AI-Powered or Rule-Based Chatbot. These conversational interfaces are crushing it online. Companies are eagerly adopting these tools to improve customer engagement and…
Welcome to the Party, here are your voice assistant chaperones. It's hard to pinpoint the exact path that Artificial Intelligence Voice Recognition will take. But with companies such as Google, Amazon, and Microsoft making huge strides in voice assistants and…
Supervised Machine Learning In Paul R. Daugherty and H. James Wilson’s book Human + Machine: Reimagining Work in the Age of AI the authors describe five principles they deem necessary for companies to succeed in the burgeoning age of Artificial…
Machine Learning and Artificial Intelligence Well designed technology is invisible. In the case of machine learning, the heavy lifting is done behind closed doors inside the black box that is Artificial Intelligence (AI). For over 50 years researchers have crafted…
Data drives machine learning. Innovations in artificial intelligence are made each year, but the effectiveness of an Intelligent Assistant is still determined by the quality of data fed into its machine learning algorithms. Thankfully, there is a field of study…
Putting the user at the center of your universe is critical to customer success and growing your business. Traditionally, business owners have made a widget or provided a service, the customer walks through the front-door and gives the owner money…
Improving AI using Kaizen Methodologies Kaizen 2.0 Have you ever tried a foolproof diet on its promise of overnight success and the 10 pounds you’ll drop right away? After a number of conversations regarding customer retention, NPS, and ultimately…
