Customer Chatbot Conversation Chatbots and conversational marketing are enabling companies to make great strides into improving customer experience. “Do you integrate with my CMS? How do I update my billing info? Will this platform play nicely with our newest shiniest…
Machine learning (ML) is an amazing field that enables a huge number of powerful and interesting techniques. ML is a broad field that has applications in many areas. From image processing to conservation, ML provides unique solutions to problems old…
More businesses than ever are using artificial intelligence (AI) to optimize performance. One of the most rapidly growing applications of AI in business is ensuring customer success (CS). This is an essential component of any business, yet one that is…
The digital marketing industry is undergoing massive changes in response to the development of new technologies. Artificial intelligence (AI) has the power to automate and streamline a growing number of tasks. AI bots are powerful tools, catalyzing changes throughout the…
The power of machine learning (ML) is quite amazing. It allows us to overcome seemingly hopeless obstacles. It can do tedious work rapidly, and find unexpected solutions. ML often has an uncanny ability to predict and recognize important features. However,…
There is no question that artificial intelligence (AI) is being used in a rapidly growing number of industries. This technology has experienced an explosion of industry adoption in the last five years. AI technologies have existed for decades. However, recent…
Artificial intelligence (AI) is a rapidly growing field. It promises to provide benefits to nearly every business. This field has risen to prominence with the increase in big data, cheap computing, and fast internet. As most businesses move to a…
by Rodolfo Ramirez, COO of swivl “Converting prospects into life-long customer advocates involves facilitating meaningful conversations with your customers: to get them to “buy-in”, to understand which channels have the most impact on their needs, and to create a unified…
Brands are now beginning to understand that conversations via conversational chatbots are the best way to connect and achieve real time customer engagement. Conversational platforms now make it simple for customers and website visitors to engage with your business or…
Navigate to your favorite online domain, and you most likely can see conversational interfaces that are either an AI-Powered or Rule-Based Chatbot. These conversational interfaces are crushing it online. Companies are eagerly adopting these tools to improve customer engagement and…
