Automating the Customer Journey

Operator Roundtable: Automating the Customer Journey

[vc_video link="https://www.youtube.com/watch?v=RkZ8SHewGiA&ab_channel=swivl" align="center"] swivl co-founders, Mason Levy (CEO) and Rodolfo Ramirez (COO), are joined by Davida Gaffney, Web Product Manager for StorageMart, and Raheem Amer, SVP of Operations for Devon Self Storage, to detail the importance of stepping into your…

Microsoft Teams swivl App

How to use Microsoft Teams to supplement your Contact Center

The ability to deal with and rapidly resolve incoming issues while providing a personal touch in the sales process is a hallmark trait of productive organizations – especially in this recent transition to a digital work environment.  While traditional chat…

AI chatbot, swivl's customer success software

Implementing a Chatbot for your WooCommerce website

Note: This article was originally posted on write2market.com   One of our customers, SmartScoot.com sells $2,299 lightweight electric mobility scooters online. Several years ago we added live chat using Purechat to their WordPress/Woocommerce website to provide better ‘real-time’ online support. Purechat has…

10 Easy NLP & NLU Tools for Tagging Data

Natural language processing (NLP) is an extremely powerful form of machine learning (ML.) This technique allows machines to interact with human language. This tech exists in many popular forms of AI. For example, virtual assistants like Siri and Alexa were…

New machine learning startups are opening every day thanks to creative individuals.

25 Machine Learning Startups to Follow

The rise of AI and machine learning (ML) has led to an explosion of new companies. ML is being applied to a huge number of problems in many different industries. These include healthcare, enterprise software, cybersecurity, consumer products, and much…

There are many interesting applications of machine learning being developed and used today.

Top 11 Most Interesting Machine Learning Applications

Machine learning (ML) is an amazing field that enables a huge number of powerful and interesting techniques. ML is a broad field that has applications in many areas. From image processing to conservation, ML provides unique solutions to problems old…

AI in Customer Service

How AI Is Revolutionizing Customer Service

More businesses than ever are using artificial intelligence (AI) to optimize performance. One of the most rapidly growing applications of AI in business is ensuring customer success (CS). This is an essential component of any business, yet one that is…

AI bots changing digital marketing

How AI Bots Are Changing Digital Marketing

The digital marketing industry is undergoing massive changes in response to the development of new technologies. Artificial intelligence (AI) has the power to automate and streamline a growing number of tasks. AI bots are powerful tools, catalyzing changes throughout the…

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