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‍Welcome to the Self Storage Lab — where we deconstruct how operators are adapting to today’s technology-driven landscape and how it might impact your business.

We got another update episode today! AI is taking over the news headlines. We discuss how Self Storage operators can leverage GPT’s technology in general, use cases, and it’s limitations. We also nerd out and get philosophical starting at the 38:00 minute mark. We hope you enjoy this episode!

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Shote notes:‍

Cool Use Cases or Examples

• Lease summaries
• Prompt Engineering
• Real time Ad Generation based on your product following, research, and search behavior
• Create instant copy and formatting for a website

How Self Storage can leverage GPT-powered tools

• How swivl is taking advantage of this technology and how operators are using it TODAY
• Introducing Agent Assist for faster response times
• Introducing Conversation Summary for an instant overview of an interaction with a current customer

Use Cases and Limitations

• How swivl thinks about Intelligent Automation
• The new Tier 0 to deflect and automate
• Smart routing to the right team member
• More Efficient Knowledge workers

What’s new in AI this week

• Open AI + Microsoft 🤝 Bing AI
• Google’s Bard AI + Demo Mishap 😨
• ChatGPT’s 100m Monthly Users
• The rise of competitors

[38:00 mark] — Deep Dive into AI market in general

• OpenAI: From nonprofit to for profit.
• Bing chats with itself
• The story behind Sydney cc: Ben Thompson
• Prompt Engineering
• Difference between chatGPT and GPT3.5

Limitations

• What are hallucinations?
• Trust and Safety Layer: the layer in between model and user interface
• Human Factor Reinforcement Learning
• History of OpenAI’s Large Language Model
• What datasets was chatGPT trained on?
• Are chatgpt users the product now?
• Big Data vs Your Data

What’s up next?

• Google v Microsoft v Amazon v Meta
• Consumer AI tech vs Enterprise AI tech
• The importance of business context when leveraging GPT and LLMs

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