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Welcome to the Self Storage Lab — where we deconstruct how operators are adapting to today’s technology-driven landscape and how it might impact your business.

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Today’s podcast explores AI as an umbrella term, capabilities, limitations, and provides a glimpse of what the future holds for this technology.

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Rodolfo did such a good job at explaining this topic on a recent CSSA webinar, that we decided to play you the entire conversation. For more on AI topics, dive into some of our most recent episodes.

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You can learn more about the California Self Storage Association and all of their resources here: https://californiaselfstorage.org/event-5328719

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In this episode, we discussed:

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Automation vs. AI

• What is Automation?
• What is Artificial Intelligence?
• Why is it important to move beyond the term "AI"?

AI in Self Storage

• Adoption of AI in Customer Service
• AI at a High Level

What is Vertical Intelligence?

• LLM Limitations
• Differentiation between LLMs and Business Specific Models

Next Opportunities

• What’s in store for the future of customer service and communication?

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