Stop creating tickets.
Start building intelligence.

Transform raw, messy data with real time model training.

Data tagging and natural language processing with swivl
Simple Data Annotation Interface

Super simple data annotation interface

Get more done with swivl’s human-in-the-loop interface, your always evolving smart knowledge-base for small and medium-sized businesses. Make decisions faster, make employees more productive, and make customers happier using personalized workflows and recommendations.

Data tagging and natural language processing with swivl

Stop creating tickets.
Start building intelligence.

Transform raw, messy data with real time model training.

Simple Data Annotation Interface

Super simple data annotation interface

Get more done with swivl’s human-in-the-loop interface, your always evolving smart knowledge-base for small and medium-sized businesses. Make decisions faster, make employees more productive, and make customers happier using personalized workflows and recommendations.

Guided data tagging
Guided data tagging

Guided data-tagging

Data preparation represents over 80% of the time consumed in most AI and machine learning projects. Our data cleaning exercises allow non-technical people to easily and quickly label data to prep it for AI models.

The fastest way to label natural language data for AI

Intent Recognition

swivl’s Human-in-the-Loop interface helps your team sort and train customer data to create a Natural Language Understanding (NLU) model that actually understands a user’s needs, in context to their actions.

Entity Identification

Our platforms allows you to understand and extract meaningful information (called entities) out of customer queries. These are specifics like clothing size, pizza topping, integration type, etc.

Human in the loop (HITL)

Intent Recognition

swivl’s Human-in-the-Loop interface helps your team sort and train customer data to create a Natural Language Understanding (NLU) model that actually understands a user’s needs, in context to their actions.

Human in the loop (HITL) 2

Entity Identification

Our platforms allows you to understand and extract meaningful information (called entities) out of customer queries. These are specifics like clothing size, pizza topping, integration type, etc.

Human + Machines

Data tagging with human in the loop (HITL) AI

The most natural partnership.
We call it “Human-in-the-Loop” AI.

Human + Machines

Data tagging with human in the loop (HITL) AI

The most natural partnership.
We call it “Human-in-the-Loop” AI.

Relevance Scoring

There’s no need to worry about your agent giving the wrong answer, or a consumer experiencing bad service. When the system isn’t confident to complete a business process, a human can step in, handle the interaction, and train the model to get smarter for future interactions.

Data tagging brain cortex chain

swivl’s platform escalates issues to human agents (Human-in-the-Loop) when presented with questions and situations in which their Intelligent Agent hits a threshold and cannot answer correctly.

Create the best conversational experiences

Give your marketing, support and success team the power to proactively tag conversation data and train the platform to get smarter over time. This is swivl’s multiplier effect. This means that the number of future positive customer experiences and the number of happy customers will continue to grow exponentially.

Create the best conversational experiences

Give your marketing, support and success team the power to proactively tag conversation data and train the platform to get smarter over time. This is swivl’s multiplier effect. This means that the number of future positive customer experiences and the number of happy customers will continue to grow exponentially.

It's like hiring a data scientist for a fraction of the cost

Data is messy – there are a lot of errors in data collection including incorrect labels and understanding how to handle unstructured data. This is why Data Scientist’s are spending 80% of their time finding, cleaning and organizing that data.

Today, we are augmenting that role. Implement, train, test, and tune custom Intent data in less than a month. Don’t know how to code? No problem!

It's like hiring a data scientist for a fraction of the cost

Data is messy – there are a lot of errors in data collection including incorrect labels and understanding how to handle unstructured data. This is why Data Scientist’s are spending 80% of their time finding, cleaning and organizing that data.

Today, we are augmenting that role. Implement, train, test, and tune custom Intent data in less than a month. Don’t know how to code? No problem!

Easy to Use, No Coding Needed

swivlStudio allows non-technical teams to build models using Natural Language Processing without the need to be an expert in Python or other Data Science methodologies. Deploy intelligent agents in HALF the time compared to other solutions using many ready-made templates ensuring speed of deployment.

On average, users build their first version in less than 2 hours.

Easy to Use, No Coding Needed

swivlStudio allows non-technical teams to build models using Natural Language Processing without the need to be an expert in Python or other Data Science methodologies. Deploy intelligent agents in HALF the time compared to other solutions using many ready-made templates ensuring speed of deployment.

On average, users build their first version in less than 2 hours.

Connect to the platforms you love

swivl integrates with your existing CRM or open APIs, and allows for fast, effective end-to-end access and upkeep of customer information. It’s already helping businesses reduce their costs and boost customer satisfaction scores nationwide.

salesforce, zendesk, Hubspot, and Help Scout

Connect to the platforms you love

swivl integrates with your existing CRM or open APIs, and allows for fast, effective end-to-end access and upkeep of customer information. It’s already helping businesses reduce their costs and boost customer satisfaction scores nationwide.

salesforce and zendesk
Hubspot and Help Scout

Just get started

Did you know that one of the biggest barriers companies have in implementing AI is simply getting started?  We want to make it easy. In as little as 5 minutes, you can install our FREE swivl LiveChat – where you can dip your toe in the water and dive into the big black box called AI.

The sooner you start collecting data, the sooner we can help you automate and get smarter!