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Customer Experience
Storage Facility Software: 3 Features Every Operator Needs
Today’s hyper-informed tenants look for flexible, around-the-clock service. How can self-storage facility operators make sure their storage facility software is up to the task of meeting these demands?
Always-on facility operators juggle dozens of tasks on any given day.
At any given moment, the attention of facility team members can be diverted by tenant inquiries, maintenance requests, or urgent administrative tasks that demand immediate action.
Without suitable storage facility software in place, tenant experiences can become frustrating, leading to missed rental opportunities and inefficiencies in facility operations.
At swivl, we believe there are three features every operator should look for in storage facility software. Tenants must have the ability to:
- Get matched with the right facility for them.
- See available inventory at that facility instantly.
- Receive concierge support with conversational AI.
When this sequence is executed effectively, tenant satisfaction soars and facility teams feel like a weight has lifted off their shoulders.
In this article, we will break down the specific benefits of these three features and point you toward a storage facility software solution that ticks all three boxes.
Are you...
- Struggling to provide 24/7 support for tenants?
- Losing potential customers because they cannot find the right unit?
- Wasting time answering repetitive tenant questions?
With a few intuitive features, storage facility software can address these challenges.
3 Features You Need In Storage Facility Software
1 - Conversational AI
Using AI-powered chatbots, your facility team can offer 24/7 sales and support while maintaining a personal touch at scale.
AI-powered bots can handle routine inquiries, which frees up your team to focus on more complex tasks.
Here are just a few examples:
- "What size unit do I need?"
- "I forgot my gate code."
- "I need to pay my bill."
With solutions like swivl, facility teams can utilize AI-driven automation to enhance tenant experiences and optimize facility operations. Our chatbot uses advanced intelligence, which means tenants can switch channels without restarting conversations.
If your team struggles to respond quickly to inquiries from prospective and existing tenants, conversational AI can take the lead and accelerate interactions. Rather than leaving customers waiting for human-led support, you can use storage facility software like swivl to make sure they receive immediate attention.
When human-led support is required for nuanced, complex interactions, AI-powered chatbots can flag this and forward the conversations to the right facility team members.
With conversational AI implemented, facility team members will have more time to communicate with customers who require specialist support. This is because they will spend less time responding to general inquiries. This is just one of the many positive benefits
In other words, it can help to de-clutter your team's workdays so they can focus on providing human-led support to those who need it the most.
2 - Intelligent Facility Matching
Matching tenants with the right facility used to take multiple steps, but now it can happen in one.
swivl allows customers to select a facility directly inside the chat interface and get routed seamlessly without friction.
Modern customers expect these types of rapid interactions from a storage facility.
They don't have time to wait on the end of a phone. Other local storage companies already offer intelligent facility matching on their websites.
Once a customer lands on a store location page, swivl functions as a virtual store manager, answering location-specific questions regarding operating hours, available amenities, and special features.
This automation reduces the burden on facility staff while ensuring that tenants receive the information they need in real-time.
3 - Instant Inventory Visibility
From our conversation with facility operators, one big frustration for prospective tenants is not knowing whether the unit they need is available.
swivl eliminates this issue by displaying real-time inventory directly in chat.
Customers can filter unit availability by size and features - and ensure they find the right fit for their storage needs without making unnecessary phone calls or visiting the facility in person.
With instant inventory updates, self-storage operators can significantly reduce friction in the rental process and improve conversion rates.
How Will You Improve Tenant Experiences At Your Facility In 2025?
Lacking storage facility software that includes the three features we've discussed puts you at a significant competitive disadvantage.
If you're not integrating these features into your technology stack, your local competitors will.
To summarize:
- Conversational AI can provide instant responses to tenant inquiries, ensuring they receive immediate assistance without long wait times.
- Intelligent facility matching streamlines the tenant journey, helping them quickly find the most suitable storage unit without unnecessary delays.
- Instant inventory can eliminate uncertainty by allowing tenants to view and reserve available units in real-time.
Looking for a software solution that delivers all these benefits?
As we've covered, swivl is designed to optimize your facility’s efficiency and elevate your tenant experience.
If you’re looking at ways to make your facility more efficient in 2025, we encourage you to find out more about how swivl can transform your self-storage operations.
