swivl Integrates Conversational AI Platform with Storage Commander

swivl, the leading conversational AI platform in Self Storage, is pleased to announce a new technology partnership with Storage Commander, a leader in cloud-based property management software for storage operations of all sizes. 

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​​The integration with Storage Commander’s property-management software will allow swivl to take a consumer’s experience to the next level by offering leads landing on a storage website visibility into nearby facilities, the operator’s available inventory, prices, and available discounts. Furthermore, swivl can streamline account management tasks such as assisting in booking a reservation, move-in and move out communications, access code help, and collections directly through Storage Commander.

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​​The integration with Storage Commander’s property-management software will allow swivl to take a consumer’s experience to the next level by offering leads landing on a storage website visibility into nearby facilities, the operator’s available inventory, prices, and available discounts.

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Online Reservation and Account Management Experience Powered by Conversational AI

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Powered by a cutting-edge natural language processing model, swivl's AI chatbot is capable of addressing numerous inquiries related to various self-storage subjects. Additionally, it provides website visitors with valuable insights into nearby storage facilities, the operator's inventory availability, pricing details, and any ongoing discounts.

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Tailored for small to medium-sized self-storage providers, Storage Commander presents a range of features, including contactless rental and payment options, lead monitoring and administration, business intelligence and analytics tools, and much more.

“We are excited to share the news of the swivl partnership with our customers.  The integration of swivl with Storage Commander signifies our commitment to partnering with top-tier technology firms in the self-storage sector for seamless integration of their apps with our property management software. This partnership empowers our shared clients to harness cutting-edge tech solutions, resulting in increased revenue, elevated customer service, and reduced operational costs,” said Storage Commander President, Steve Smith.

Modernizing the Self Storage Customer Experience

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Furthermore, swivl can streamline account management tasks such as assisting in booking a reservation, move-in and move out communications, access code help, and collections directly through Storage Commander. All the while, operators can still rely on their Store Managers or Contact Center agents to provide the human touch with a simple transition to a live chat experience.  

“Their product team has been fantastic so far and we're looking forward to delivering an innovative solution for our mutual customers' benefit," said Mason Levy, CEO at swivl. "Now, even more operators can have access to a cutting-edge conversational AI tool. Our primary goal has always been to streamline operations for property managers, and this integration is a significant step towards that. By bridging the gap between facility management and real-time communication, we can ensure a seamless experience for the modern self storage customer.”

About swivl

swivl is the leading conversational AI platform automating interactions with prospects and tenants across multiple channels spanning web, SMS, Voice, and Google. Operators leverage swivl to power things like digital assistants, online self-service automation, website inventory recommendations, call center routing, and omnichannel experiences. swivl’s AI platform averages an 80% automation rate, assisting 80,000 reservations across 3,500 Self Storage locations. For more information about swivl, please visit www.tryswivl.com

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About Storage Commander

Storage Commander provides a comprehensive web-based suite of products that seamlessly integrates facility management software, payment processing, tenant insurance and custom websites designed for self storage owners and operators. Storage Commander is a complete web-based solution that allows you to centralize your operational control, so you can easily oversee your operations from anywhere. For more information about Storage Commander, please visit https://www.storagecommander.com/ 

For press inquiries, please contact:

Rodolfo Ramirez

swivl

info[at]tryswivl.com

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