swivl Releases their latest industry report: The State of Technology in Self Storage

FOR IMMEDIATE RELEASE: November 30, 2023 — swivl, the leading conversational AI and automation platform for Self Storage businesses, today announced the release of their second edition “State of Technology” report focused on the rise of customer-centric automation and its impact on the self storage industry.

Available for free on the swivl website, the report provides valuable insights into the top trends impacting the self storage industry — from the shift in consumer preferences, the growth in usage of smart tech, and how it has impacted the competitive landscape. It is based on their unique data insights drawn from over 2 million conversations between self-storage customer and the +3,000+ swivl-powered facilities.

Their findings highlight several key trends that are shaping the industry:

1. Efficiency Matters: Operators need to evaluate the teams, tools, and data used at each touchpoint across their customer journey to ensure efficiency, while providing their customers the best experience possible.
2. Conversations as Meaningful Experiences: Now is the time to prioritize a customer experience (CX) that enables immediate engagement, two-way conversations, cross-channel interactions, and deeper customer insights.
3. Augmented Intelligence is Here: It has never been easier to implement AI, and operators need to keep up with advancements in the industry to provide their customers with better experiences.
4. Breaking Silos is Mission Critical: Operators must not let their data remain siloed. There’s a need to embrace data sharing from various sources, including valuable service data not just marketing data. It is critical to make data accessible across teams to maximize its impact.

“Our goal with the report was to cover the top customer-centric and technology trends over the past year, deep dive into some of the most leveraged technology, and, of course, our conversational data. We break down the diverse array of tools accessible to operators, regardless of their scale, to facilitate seamless day-to-day operations,” said Rodolfo Ramirez, Co-Founder and COO of swivl.

For more information about the report and to learn how swivl's conversational AI platform can help self storage operators leverage automation, visit https://www.tryswivl.com/book-a-demo.

About swivl:

swivl is a leading conversational AI and automation platform in the self storage industry. With integrations with industry-specific tools, swivl automates over 85% of customer interactions across 3,500 swivl-powered facilities. The platform enables self storage operators to build reliable and customer-centric automation for business-critical workflows. For more information, visit https://www.tryswivl.com.

About swivl:

swivl is a leading conversational AI and automation platform in the self storage industry. With integrations with industry-specific tools, swivl automates over 85% of customer interactions across 3,500 swivl-powered facilities. The platform enables self storage operators to build reliable and customer-centric automation for business-critical workflows. For more information, visit https://www.tryswivl.com.

Media Contact:

Ellen Byrd

ellen@tryswivl.com

‍